I found my second experience quite unhelpful. I reached out to Queens Park Garage regarding an intermittent issue with my engine, explaining that three different garages have advised me to come in when the problem occurs. Unfortunately, the misfires happen at random times, making it challenging for me to visit a garage.

Yesterday, while on my way to work, the issue arose again, so I called Queens Park Garage to see if they could assist me. I explained what had already been checked, but they told me that diagnosing the issue wasn't within their area of expertise and recommended I visit a Vauxhall dealer instead.

I then asked if they could at least examine the fuel injector, as that had not yet been checked. Once again, I was told it wasn't their area of expertise, and they wouldn't be able to identify the problem since the other garages hadn't found it either. I'm not a mechanic or a business owner, but if someone politely asks for help, I believe it’s worthwhile to try to assist them.

I understand that my car is older, but I spent £1,000 at this garage in July and was really satisfied with their service. It felt as though they weren't taking me seriously because I invested that amount in an older vehicle. My hope was that someone would take a look at the fuel injector before sending me to the dealership, which charges significantly more and isn’t local to me.